Our Services

Please familiarise yourself with our studio policies listed below, before your first class. 
If you have any questions, please feel free to reach out via our email:

Cancellation
We have a 16 hr cancelation policy at Studio 73 Pilates. You are free to move your sessions around as much as you like prior to 16hrs before your class commencing time. A cancellation made within 16 hours of your booked class will result in your session being deducted as a “late cancellation”.

No Shows
A “no show” is considered a late cancellation. Your class will be forfeited for not showing up to your class. A no-show penalty fee will apply if you continuously fail to cancel your classes. Please late cancel as soon as you know you cannot attend to give another person a chance to come to class instead and as a curtsy to your instructor so we are not waiting for you to arrive.

Waitlists
If the class you’d like to book is “full”, there will be an option to add yourself to the “waitlist”. Should a cancellation occur, you will be notified via email or text
where you will have the option to attend the class or deny the spot. Please respond either way to give the next client a chance.

Please note: You will only be added from the waitlist up until 1 hour before the class time. If you have not been added from the waitlist within one hours of the class time, please jump on the app and check to see if a space has become available.

Grip Socks
It is compulsory to wear clean, non-slip pilates grip socks to all Reformer Pilates classes. We have MoveActive Pilates grip socks available at the studio if you do not own a pair. We have sizes S, M + L for $22 a pair.

Arrival Time
Please arrive 5-15 minutes prior to your class to ensure you’re set for your class to commence on time. If you are 10 mins or more late to class, the instructor cannot permit you into class as all clients must participate in the warmup for insurance purposes. Please organise yourself with parking on 9th Street or Orange Avenue.

Pregnancy
Please let us know as soon as you return to class with your pregnancy news. Prenatal clients can continue attending classes, however, there will be certain exercises that are modified for you to ensure you and baby are safe during each stage of pregnancy.
Post 20 weeks clients can move to 1:1 private session, should wishing to continue. All prenatal information is always kept highly confidential.

Phone Free Zone 
Phones can also be distracting for the clients around you. Please turn your phone on silent while class is running. If you work in an industry where you are “on call” please let the instructor know and we can make the exception.

Returning to class post injury
Please let us know if you have any injury or concerns prior to coming back into class. We will assist you with any modifications needed and help build you back up to pre injury with suitable exercise.